Colour variations in photography
Due to the complexities of photographing glass products, images can look grey or have a colour tinge to them. All of our glassware including crystal glass will be clear with no tinge to them.
All of our glassware comes from companies who have been manufacturing high quality glass and crystal for many decades. The vast majority of this comes from manufacturers in Europe and in particular Germany.
We want you to be absolutely delighted with your Glasses, if in the very unlikely event you are not 100% happy you to be will be able to return the item under our usual 14 day money back guarantee. For full information just click on the returns tab above.
We want you to be delighted with your purchase so we are very happy to offer a 14 day money back guarantee.
All we ask is that goods are returned unused in the original packaging and that you have taken reasonable care.
Exclusions from the 14 days return policy. For special orders i.e. items not normally stocked by us and for bulk orders we will not accept returns. If you are ordering in bulk we would ask that you please order a sample to make sure you are happy with the item.
We do really want you to be happy and if for some reason you decide you are unhappy with your purchase after this 14 day period you may still be able to return the item and receive a credit note, this is done on a case by case basis.
Please contact us and we will do all we can to help. A restocking fee may apply if the item has been opened, items that have been used will not be credited. Any credit notes issued must be used within 45 days of issue.
Items being returned must have all their original packaging, along with all accessories received with it, any sealed items must still be sealed and unused. We will refund the cost of your purchase including the delivery charge. However we will not refund the cost of returning any items that are unwanted and if you request a collection this will be deducted from your refund.
We are sorry to say that items retuned in a used condition or missing packaging will not be refunded and will be returned to you.
To notify us that you wish to return your goods please contact us by Clicking here. Once we receive your request we will send you an email with full details of how and where to return the goods including a returns number, which must be clearly displayed on the packaging
Next Day Delivery
At the checkout we offer next day delivery options 24hr, 9am and 10am services. we also offer a guaranteed Saturday delivery option.
You can order an next day service up to 3pm. Please note we do offer a Saturday delivery option if ordering on a Friday. If you do not select this then your order will arrive the following Monday.
Please note some UK outlying regions may not be delivered next working day as laid out in the terms and conditions of the delivery companies. In these instances they will expedite your delivery to the fastest service available.
Standard delivery (typically 2 – 4 days)
Charges for delivery are based on weight, which is automatically calculated when you use the checkout. Prices start at £1.75.
We do deliver to all uk post codes including surrounding islands.
Our website will automatically calculate charges for delivery to your destination.
We accept Pro-Formas for Government based purchases, we regularly supply the following organisations
There is no minimum order value or quantity and we offer discount for larger quantities.
If you have any questions at all please call our Freephone number 0800 862 0232 where our friendly staff will be happy to help you.
How to get a Pro-forma:
Please provide details below:
MDG Retail Ltd
Unit 6 Youngs Industrial Estate
Call 0800 862 0232
Fax: 01525 371572
We will send you an email order confirmation once it has been processed. Payment must be made within 14 days of receiving goods. Your invoice will be enclosed with your goods unless a different delivery address is requested, in which case it will go to the billing address.